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Terms & Conditions & Privacy Policy

1. Company Information

The Crew Movers is a professional moving company operating in the Netherlands and beyond. We are committed to safe, reliable, and transparent services. We are also responsible for processing your personal data, as outlined in this document.

Contact Details:
The Crew Movers
Chamber of Commerce (KVK): 97153257
Email: contact@thecrewmovers.com
Website: www.thecrewmovers.com
Phone: +31 854881581

2. Applicability of Terms

2.1 These general terms apply to all services and agreements entered into by The Crew Movers, unless explicitly agreed otherwise in writing.
2.2 For domestic transport within the Netherlands, the General Transport Conditions 2002 (AVC) apply.
2.3 For international transport, the CMR Convention applies (Convention on the Contract for the International Carriage of Goods by Road).
2.4 By using our services, the client agrees to these terms and conditions.

3. Definitions

  • Carrier: The Crew Movers or a third party contracted by us to execute the move or transport.

  • Client: The individual or legal entity entering into an agreement with The Crew Movers.

  • Goods: All movable items offered by the client for transport or moving.

  • Transport: The physical transfer of goods from location A to location B.

4. Responsibilities of the Parties

4.1 Carrier Responsibilities
The carrier is responsible for delivering the goods carefully, safely, and on time to the agreed location, unless prevented by force majeure or the specific nature of the goods.

4.2 Client Responsibilities
The client is responsible for:

  • Proper and secure packaging of goods

  • Providing accurate and complete information regarding the nature of the goods and access at loading/unloading sites

  • Making the goods available on time for transport

5. Liability

5.1 The Crew Movers’ liability is limited in accordance with the applicable transport conditions (AVC or CMR).
5.2 For domestic transport, the maximum liability is €3.40 per kilogram of damaged or lost weight.
5.3 For international transport, the maximum liability is 8.33 SDR per kilogram (based on current exchange rates).
5.4 The Crew Movers is not liable for:

  • Damage due to inadequate packaging

  • Force majeure events

  • The inherent nature of specific goods

  • Normal wear and tear
    5.5 Additional transport insurance can be arranged upon the client's request if greater coverage is desired.

6. Force Majeure

In cases of force majeure, including but not limited to natural disasters, extreme weather, pandemics, war, strikes, blockades, or mechanical failure, The Crew Movers is entitled to suspend or cancel the agreement without being liable for any damages.

7. Payment

7.1 Unless otherwise stated, all prices are exclusive of VAT.
7.2 In case of late payment, The Crew Movers is entitled to charge statutory interest and collection costs.

8. Cancellations and Changes

8.1 Cancellations made less than 48 hours before the scheduled move will incur a 50% charge of the agreed price.
8.2 Cancellations on the day of the move will be charged at 100% of the agreed price.
8.3 Any changes to the schedule must be communicated in writing at least three (3) business days in advance.

9. Disputes

All agreements are governed exclusively by Dutch law. Any disputes shall be submitted to the competent court in the district where The Crew Movers is legally registered.

10. Privacy Policy

10.1 Responsibility
The Crew Movers is responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR).

10.2 Data We Collect
We only collect data necessary to deliver our services. This may include:

  • Name and address

  • Email address and phone number

  • Moving details (locations, dates, volume)

  • Payment information (if applicable)

10.3 Purpose of Data Processing
Your data is only used to:

  • Plan and execute your move

  • Communicate about appointments and changes

  • Issue quotes and invoices

  • Handle questions, feedback, or complaints

10.4 Third-Party Sharing
Your data is not shared with third parties, unless required to perform our services (e.g. external moving partners).

10.5 Data Retention

  • Financial and invoicing data is stored for a minimum of seven (7) years, in compliance with tax regulations.

  • All other customer data is deleted no later than twelve (12) months after the service is completed, unless you become a repeat client.

10.6 Data Security
We take appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

10.7 Your Rights
You have the right to access, correct, delete, object to, or request portability of your data. You can contact us via: support@thecrewmovers.com

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